Buying a piece of jewellery can be a stressful time, especially when it is made at a distance, or when it is a gift. So that you can try on your jewellery at home and make sure that it suits you perfectly, we offer you the possibility to return your jewellery for a full refund or in some cases a credit note within 14 days.
CASES OF RETURN
You are not satisfied with the jewellery you received and wish to return it for a refund.
You are not satisfied with the jewel you have received and wish to exchange it for another Les Diamants de Paris model.
CONDITIONS OF RETURN
You may return your jewellery within 14 days of receipt for a refund or exchange, provided that :
- The jewel is in perfect condition, complete in its original packaging. The jewellery must not have been worn, worn out, modified, washed or damaged.
- The piece of jewellery has not already been sent back for pruning.
- Your previous purchase has not been definitively returned.
- In the event of an order comprising several pieces of jewellery, the definitive return can only apply to one piece of jewellery (this condition was introduced to protect us from abuse).
- The jewellery has been returned within 14 days of receipt.
- The cost of returning the goods remains at the customer's expense.
PROCEDURE TO FOLLOW
To find out the procedure to follow in order to return your jewellery to us, contact us by e-mail at the following address: firstname.lastname@example.org.